Tourmaster guarantees the "Apparel" and "Luggage" (hereinafter the "product/s"), accompanied by the warranty certificate, against manufacturing defects and faulty materials.
This does not affect your statutory rights with the dealer where you purchased the products.
The Tourmaster warranty is valid for 1 (one) year from purchase for all Tourmaster products.
Activating the warranty:
In order to activate the standard warranty, please fill in the form to the left within 30 days of purchasing the product and register with Tourmaster.
Coverage and exclusions:
The Tourmaster warranty covers any type of manufacturing defect or faulty materials used to manufacture the product.
Any failure of the product to satisfy your expectations, however caused, may not be considered as a defect for purposes of this warranty.
The warranty does not cover, under any circumstances, damages deriving from: improper use; normal wear and tear; damage; tampering; incorrect maintenance of the garment; negligence or lack of care; damage caused by falling and/or accidents, i.e. alterations due to external causes, including any repairs performed by unauthorized people; damages caused by other factors/actions beyond the control of Tourmaster; subjective assessments of the user, such as comfort and wear-ability; damage caused by prolonged exposure to sources of light and/or heat.
The standard warranty is limited to products purchased from “authorized” Tourmaster dealers in the United States. The warranty does not cover Tourmaster products you may have purchased on line from websites which are located in a foreign country. (Except for purchases on Tourmaster.com)
How to use the warranty:
Warranties are administered through our dealer network. Please contact the original dealer where the product was purchased to process the warranty claim. If you purchased your product through Amazon, please work the return through Amazon customer service. Tourmaster does not sell directly to Amazon or eBay, but stocking dealers often do.
* Tourmaster will check whether you have registered with us within the times required by the regulations.
** For further information and to consult the complete regulations of the Tourmaster standard warranty, contact the Tourmaster assistance service at the e-mail address: warranty@Tourmaster.com
*** TOURMASTER reserves the right to check whether the claimed defect exists and to repair or replace the product only after it has performed this check. If no manufacturing defect or faulty materials are found after this check, TOURMASTER reserves the right to charge the customer for the costs of the check and repair and also for the relative shipment costs.
If TOURMASTER is unable to repair or replace the product or any parts thereof, it will make you an offer, taking the age of the product into account, for replacement of the product with another identical one or with an equivalent model. Information and authorization for processing of personal data In accepting the TOURMASTER warranty, you will be asked to consent to “processing” and “communication” of your personal data, collected by TOURMASTER (arts. 11, 23 and 24 of Legislative Decree 196/2003), insofar as necessary, for the purposes and to the parties indicated in this information. The data you provide will be used with the support of paper, electronic and/or automated mediums, by TOURMASTER, to register the user, supply the services requested and activate an information service for you, and also: a) to profile your purchasing preferences and habits; b) for loyalty initiatives; c) for sending, including via e-mail, of information, commercial and advertising material on new TOURMASTER products and services; d) to check the level of customer satisfaction with products and services; e) to satisfy any legal and contractual obligations connected with the services you request. The data may be communicated to other companies in the TOURMASTER group, to stores selling TOURMASTER products and to other natural and legal people responsible for management of services, for similar processing with the same purposes. Providing the data and consent for processing for these purposes is optional and any failure to provide the data and/or consent will make it impossible for TOURMASTER to perform processing for the above purposes. Pursuant to art. 7 of Legislative Decree 196 of 30-6-2003, you may have access to your personal data at any moment and ask for it to be revised, changed, supplemented and deleted, and you are always entitled to oppose said processing at any moment, for justified reasons, by writing to the data processing manager at TOURMASTER.